Privacy policy

RestTone is operated by Westmere Enterprises LLC. This privacy policy explains how we handle personal information when you visit resttone.com, contact us or purchase from our store.

Information we collect

Depending on how you use the store, we collect information you provide, including your name, email address, phone number, delivery and billing addresses, order details, marketing preferences and messages. Product-support requests may include photographs or video you choose to send. Please do not send card numbers or unnecessary sensitive information through our contact form.

Our store and its service providers also process transaction information and information about website use, such as IP address, approximate location, browser and device details, cookie identifiers, pages or products viewed, cart activity and purchases. Information may come directly from you, your device, Shopify, payment providers or fulfilment partners involved in your transaction. Payment details are processed through the checkout and payment providers.

How we use information

We use relevant information to operate the store, respond to enquiries, process payments, fulfil and deliver orders, provide warranty and customer support, remember preferences, understand store use, improve the shopping experience, prevent fraud, maintain records and meet legal obligations. If you subscribe to marketing, we also use your contact information to send those communications.

Shopify and personalized services

Our store is hosted by Shopify. Shopify processes personal information when you visit or purchase from the store, both to provide services to us and for purposes described in its Consumer Privacy Policy.

We use Shopify Network Intelligence. This allows Shopify to use information about interactions with our store together with information about interactions with other merchants and Shopify to provide enhanced services, including product improvement, personalization, store performance and advertising. Providing information for these advertising services may constitute a sale, sharing or targeted advertising under applicable state privacy laws. The choices below explain how to opt out where those rights apply.

AI-assisted website chat

Our website chat uses an AI assistant powered by Shopify to help answer product and support questions. Shopify processes chat messages and details you choose to share to generate responses and improve the quality of the Inbox agent over time. Please do not enter payment-card numbers, passwords or unnecessary sensitive information. If an answer needs checking or you need help from our team, use our Contact page or email info@resttone.com.

When information is shared

We share information with Shopify and, as needed for the relevant service, payment providers, fulfilment suppliers, carriers, service providers helping us operate and support the store, and professional advisers. This can include the information needed to ship an order or resolve a product issue. Shopify's own processing and disclosures, including advertising-related processing, are explained in its Consumer Privacy Policy.

We may also disclose information to comply with law or valid legal process, protect rights and security, investigate fraud, carry out a transaction you request, or where you direct us to do so.

Advertising measurement and matching

When enabled, we use Google advertising measurement tools and Meta’s Pixel and Conversions API to understand which ads lead to store visits and purchases, improve our advertising and show relevant ads. Information shared can include browsing, cart and purchase activity, device and cookie identifiers, and contact details such as name, email address, phone number and location. Matching helps connect this activity with accounts on those platforms. Meta’s Conversions API can also send events between servers, in addition to browser-based tracking.

These tools are subject to your privacy choices and consent where required, including supported Global Privacy Control signals and the opt-out choices described below. Read how Google uses information from partner sites and Meta’s Privacy Policy. You can also manage platform ad personalization through Google My Ad Center and Meta Ad Preferences. These platform settings do not replace your choices for this store.

Cookies and advertising choices

We, Shopify and our advertising partners use cookies and similar technologies to operate and secure the store, remember preferences, understand usage and provide personalized services and advertising. Some technologies are necessary for functions such as checkout. Others depend on the applicable privacy choices.

You can use our Your privacy choices page to exercise available rights to opt out of sale, sharing or targeted advertising. This tool is offered in the regions covered by our Shopify privacy settings. You may also make an opt-out request through our contact form.

Where a cookie banner is displayed, use its controls to choose or change your preferences. Cookie consent controls are regional and are not displayed to every visitor. Browser settings can also block or remove cookies, although doing so may affect store functions. Shopify's privacy tools process supported opt-out preference signals, including Global Privacy Control, in accordance with applicable requirements.

For Shopify's own use of information, its privacy portal provides options to limit advertising use and request access or deletion. A request to Shopify does not replace a request about information handled independently by RestTone.

Marketing communications

You can unsubscribe from marketing emails using the link in an email or by contacting us. We may still send messages needed to process an order, respond to a request or provide product support.

Your privacy rights

Depending on where you live and the law that applies, you may be entitled to access or receive a copy of personal information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or opt out of sale, sharing or targeted advertising. These rights are subject to applicable conditions and exceptions.

To make a request, use our contact form or write to the address below. We may ask for information reasonably needed to verify your identity and request. An authorized agent may submit a request where permitted by law; we may require evidence of authorization. If a request is declined, you may contact us through the same channels to ask for an appeal or further explanation where applicable. We will respond as required by law and will not unlawfully discriminate against you for exercising a privacy right. You may also have the right to complain to your relevant privacy authority.

Retention, security and international processing

We retain information for as long as reasonably needed for the purposes described here, including completing orders, providing support and warranty service, maintaining required tax and accounting records, preventing fraud and resolving disputes. The appropriate period depends on the information, our relationship with you and legal requirements.

We use reasonable safeguards to protect personal information. No transmission or storage method is completely secure.

Your information may be shared with Shopify and other providers located outside your state or country. Their services can involve information from interactions with other merchants and Shopify as described above. Applicable safeguards and legal requirements govern relevant international transfers.

Contact and changes

For privacy questions, requests or complaints, use our contact form or write to:

Westmere Enterprises LLC — RestTone privacy enquiries
30 N Gould St, Ste N
Sheridan, WY 82801
United States

We may revise this notice when our practices or legal requirements change and will provide additional notice when required. Changes to this notice do not remove rights you have under applicable law.