Terms of service

This website is operated by Westmere Enterprises LLC, trading as RestTone (“RestTone,” “we,” “us”). These terms apply to your use of resttone.com and purchases through our store. Our business correspondence address is 30 N Gould St, Ste N, Sheridan, WY 82801, United States. You can reach us by phone at +1 (251) 360-3232 or through our contact form.

Using the store

You must be able to enter a binding purchase agreement to place an order. Provide accurate contact, delivery and payment information. Do not use the website for fraud, unlawful activity, interference with the store or unauthorized access to another person's information.

Product information and choosing a model

Read the specifications and included-equipment list for the exact product and configuration you select. Different models can have different dimensions, materials, heaters, controls, power requirements and accessories. Photographs of a setting may include furnishings or accessories that are not part of the purchase. Material color and wood grain can vary naturally, but that does not excuse supplying a product that materially differs from its description.

Follow the supplied installation, operating and maintenance instructions. Check the delivery route, intended location and electrical requirements before ordering, and use qualified professionals when required. General wellness information is not a substitute for advice about your individual health or suitability for heat or cold exposure.

Orders, prices and payment

The selected items, options, taxes and shipping charges are shown before you submit payment. Review them carefully. Available payment methods and any third-party financing terms appear at checkout. Financing approval and payment schedules are governed by that provider's terms; a displayed instalment amount does not replace the full purchase price.

If a pricing, product-information or availability error affects an order, we will contact you to explain it. We will not charge a higher amount or substitute a different product without your agreement. If we cannot fulfil the agreed order and you do not accept an alternative, we will cancel the affected merchandise and issue the applicable refund.

Shipping, cancellation and returns

Our shipping policy explains shipment estimates, backorders and delivery services. Our return and refund policy sets out the 30-day unopened, unused return conditions, the 20% restocking fee plus actual return shipping quoted before you approve the return and the 5% cancellation fee before shipment, together with the applicable exceptions. For a cancellation or return request, contact us before arranging any freight. Your rights under applicable law remain unaffected. The product-specific terms and the order details provided before payment form part of the purchase agreement. A later website change does not reduce the rights attached to an existing order.

Warranties and optional protection

All RestTone saunas include 5 years for the wooden cabin and heating components and 2 years for controls and electrical components, measured from delivery. The optional $499 USD service contract adds 2 years to each period, giving 7 years total for the cabin and heating components and 4 years total for controls and electrical components. See the complete included sauna warranty and extended-protection terms. The Cold Plunge has its own included warranty and extended-protection terms.

These website terms do not disclaim applicable implied warranties, cancel an express product warranty or exclude remedies that cannot lawfully be excluded.

Website content and external services

RestTone's original website content and branding may not be copied or used commercially without permission, except where applicable law permits it. Links to external services are provided for their stated purpose; their own terms and privacy policies govern your use of them.

Shopify hosting and privacy

Our store is hosted by Shopify. When you visit or purchase from our store, Shopify processes personal information to provide the store and other services, including enhanced services based on your interactions with our store, other merchants and Shopify. Your information is shared with Shopify and other service providers, which may be located outside your country, for these purposes. Read our privacy policy and Shopify's Consumer Privacy Policy for details and privacy choices.

We may contact you about an order or a request you submit. Marketing choices are separate from communications needed to fulfil or support an order.

Questions and changes

Please contact RestTone if you need help or believe a term or order detail is unclear. We may update these terms for future use of the store. Changes do not retrospectively alter an existing purchase without your agreement or where required by law. Any mandatory consumer rights that apply to you continue to apply.