Refund policy

This policy applies to physical-product purchases from RestTone, operated by Westmere Enterprises LLC. Change-of-mind returns and cancellations are subject to the terms below. Your rights concerning defective or incorrectly supplied goods, shipment delays and other remedies under applicable law remain protected.

Product returns within 30 days

You may request a change-of-mind return within 30 calendar days after delivery. The product must be unused and in its original, unopened packaging. Opened, uncrated, assembled or used products are not eligible for a change-of-mind return.

An eligible change-of-mind return is subject to a 20% restocking fee, calculated on the price actually paid after discounts for the returned product, plus the actual return-shipping cost. Before you authorize the return, we will quote the actual return freight and show the restocking fee and return-shipping charge together, including the total deduction from your product-price refund. Return shipping is arranged through RestTone using those agreed instructions.

How to arrange a return

1. Call +1 (251) 360-3232 or use our contact form within the 30-day request window. Provide your order number and the product you want to return.
2. Wait for our return instructions and confirmation of eligibility before arranging transport. We will provide the correct return destination, shipping or collection arrangements, and an itemized quote showing the 20% restocking fee, actual return freight and combined deduction before you authorize the return.
3. Keep the product in its unopened packaging and follow the agreed collection instructions. Do not send it to our business correspondence address.

The unopened-packaging requirement above is for change-of-mind returns. It does not prevent you from reporting a defect, concealed delivery damage or an incorrectly supplied product.

Cancelling before shipment

You may cancel an order for physical products before it ships. A cancellation fee of 5% of the price actually paid after discounts for the cancelled product applies to a change-of-mind cancellation. Call +1 (251) 360-3232 or use our contact form as soon as possible so we can check the shipment status.

Once the product has shipped, it cannot be cancelled under the pre-shipment cancellation process. An eligible return is handled under the 30-day return terms above. We do not add the 5% cancellation fee to the restocking and return-shipping charges for the same product.

Delayed shipments and orders we cannot fulfil

The change-of-mind fees do not apply when you are entitled to cancel unshipped merchandise because we cannot meet the applicable shipment timeframe. We will explain a delay, provide revised timing when available and give you the choice to accept it or cancel for a full, prompt refund as required by law. If we cannot fulfil an order, we will cancel the affected merchandise and issue the required refund without a cancellation fee. See our shipping policy.

Damage, defects or an incorrect item

If something arrives damaged, defective or different from what you ordered, call +1 (251) 360-3232 or use our contact form promptly. Include your order number, a description of the issue and useful photographs or video. Keep the packaging while we review the issue and stop using equipment that appears unsafe.

The 30-day change-of-mind window, unopened condition and change-of-mind fees do not restrict a valid warranty claim or a remedy required by law. Where a return or cancellation is arranged to resolve a confirmed defect, delivery damage or an incorrectly supplied product for which RestTone is responsible, the 20% restocking fee, customer-paid return-shipping charge and 5% cancellation fee do not apply. We will explain the appropriate remedy and shipping arrangements. The product warranty describes component service; it does not limit mandatory consumer rights.

Refunds

After an authorized change-of-mind return reaches the return location, we will inspect it, confirm the refund calculation and process the refund promptly to the original payment method. For an eligible return, the product-price refund is the amount actually paid after discounts for the returned product, less the 20% restocking fee and the actual return-shipping cost quoted and agreed before you authorize the return. For a change-of-mind cancellation before shipment, it is the amount paid for the cancelled product less the 5% cancellation fee. Any applicable tax adjustment is handled as required by law. Your payment provider may need additional time to post the credit.

Return inspection does not delay a refund that must be issued sooner under applicable law. No term here excludes a consumer right or remedy that cannot lawfully be excluded.

Contact and return destination

Call +1 (251) 360-3232 or use our contact form for returns, cancellations and product support.

Business correspondence: Westmere Enterprises LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States. This is not an authorized product-return address. We will provide the correct instructions for your shipment.