Shipping policy

RestTone is operated by Westmere Enterprises LLC. This policy explains how shipping and delivery are arranged for orders placed through resttone.com.

Availability, destinations and shipping costs

We offer free standard shipping on all products within the contiguous 48 states. We do not deliver to Alaska or Hawaii. This offer applies to both in-stock and backordered products delivered within those states. The delivery service and expected timing for your selected product are shown before payment or in your written order quote. Stock status and delivery arrangements can differ between models and addresses. An item displayed on the website is not a promise that it is ready for immediate dispatch.

Where orders ship from

Items stocked in the United States ship from a U.S. warehouse. Backordered items ship from overseas. The expected shipping origin and timing for a backorder will be stated before you place the order. A reference to U.S. shipping applies only to items in U.S. stock.

Dispatch and delivery estimates

Check the estimate for your selected product before ordering. Dispatch is when the shipment leaves the warehouse; transit time runs after dispatch. A transit estimate is not the total time from placing your order to delivery. Carrier appointments, your address, stock status and overseas transport can affect arrival timing.

We will provide an expected shipment timeframe before taking an order. We do not use a general estimate to override a more specific commitment made for your order.

If shipment is delayed

If we cannot ship within the stated timeframe, we will notify you, explain the revised timing when available and give you the choice to accept the delay or cancel the unshipped merchandise for a full, prompt refund. We will obtain any consent required by law. If we cannot fulfil the order, we will cancel the unshipped merchandise and issue the required refund.

Freight delivery and additional services

Saunas and other large products may arrive by freight in one or more packages. Your order confirmation identifies the service included. Curbside delivery does not include carrying the product indoors, moving it through a gate, room placement or assembly. Liftgate service lowers the shipment from the truck; it does not include installation.

Placement, assembly, electrical work and packaging removal are included only when expressly listed in your order. Any extra service or charge must be agreed before it is added. For overseas shipments, any import charge payable by you must be disclosed before payment; do not assume it is included or payable separately without checking your order.

Before the delivery

Give us a complete delivery address and a contact number the carrier can use. Tell us about stairs, narrow roads, gates or other access restrictions before dispatch. Measure the route against the largest package or panel and follow the model's requirements for its final location and power supply. Contact us promptly if your address or availability changes.

Inspecting your shipment

Check the packaging and visible product condition with the carrier where practical. Photograph any damage and the shipping labels, and note visible issues on the delivery paperwork. Keep the packaging and contact RestTone promptly with your order number. A clean delivery signature or a failure to notice concealed damage at the curb does not, by itself, waive rights you have under applicable law.

Questions, cancellations and returns

contact RestTone before booking return freight or sending any product back. The business mailing address is not an authorized product-return address.