How much space should I leave around it?+
The exterior measures approximately 59.1 × 59.1 × 78.7 inches. Leave additional room for the door swing, assembly and access for cleaning and repairs. Keep the surrounding area clear of stored items and follow the installation requirements for spacing from walls, fences and overhead structures.
What kind of seating does it have?+
There is a slatted bench across the rear of the cabin. It is for seated use, with the entrance and floor area kept clear. If you prefer to lie back with your legs supported, compare a recliner model rather than judging comfort from the outside dimensions alone.
What electrical connection will I need?+
The connection must match the specific unit you receive. A standard U.S. outlet is a 120V connection, so it cannot power a 240V version. Have the voltage, plug and circuit requirements checked before installation, including the protection required for an outdoor location.
Can it sit directly on grass or gravel?+
Use a level base that supports the whole sauna and its occupants. Loose gravel, soil or an uneven lawn can shift and hold moisture beneath the cabin. Plan drainage around the base and keep the doorway accessible; have an elevated deck checked for the load before installation.
Will cold weather affect warm-up time?+
Yes. A cold cabin takes longer to reach a comfortable setting, especially after standing unused outdoors. Warm it with the door closed and use the temperature reading to judge readiness. Keep ventilation openings clear rather than covering them to try to speed things up.
How is infrared different from traditional sauna heat?+
Infrared heaters direct radiant warmth toward your body and nearby surfaces. A traditional sauna uses a stove and stones to heat the cabin air. This model is for dry infrared sessions, so it does not require adding water to stones during use.
What wood is used in the cabin?+
The cabin is made from hemlock. Its grain and color vary naturally, so individual boards will not look identical. Use a towel on the bench and follow the wood-care instructions; do not apply ordinary furniture polish or an interior coating simply to change its appearance.
Can I add water to make steam?+
No. This is a dry infrared sauna, not a stone-heater sauna. Do not pour water on the heaters or controls. Keep towels and other items away from the heating surfaces and use the supplied controls to set your session.
What should I count as included?+
The core setup is the hemlock cabin, glazed entrance, bench seating and infrared heating. Use the included-items section for the exact equipment supplied with your order. Towels, outdoor furniture, base preparation and electrical installation are separate; do not plan around accessories shown only in setting photos. Professional cabin assembly at your prepared location is complimentary.
Is professional assembly included?+
Yes. Professional cabin assembly is complimentary, at no extra charge. We arrange a professional to assemble it at your prepared location and contact you after purchase to coordinate the appointment. Assembly is scheduled separately from freight delivery. Electrical work and site preparation are separate.
How do I check the route into my garden?+
Measure gates, passageways and tight turns from the curb to the installation area. Plan around the delivery packages and components, not just the finished cabin. Steps and soft ground can change the handling needed; send us access photos before delivery if the route is difficult.
How much electricity will it use?+
The heating power is 1,350 watts. At that continuous draw, one hour uses 1.35 kilowatt-hours—about 27 cents at a rate of 20 cents per kilowatt-hour. Include preheating as well as your session; thermostat cycling and your local tariff affect the actual cost.
How do I look after an outdoor hemlock sauna?+
After use, remove damp towels and let the cabin dry. Wipe cooled surfaces as directed, keep water away from controls and heaters, and check the roof, joints and surrounding drainage regularly. Use only the exterior treatments recommended for this cabin; indoor bench surfaces need different care from weather-exposed wood.
What happens if something stops working?+
Contact us with your order number, a description and photos or a short video. The cabin and heating components have five years of coverage; controls and electrical components have two years, starting on delivery. Optional $499 protection adds two years to each period, giving seven and four years total.
Can I pay in installments?+
Yes. Choose Shop Pay at checkout and select installments to view the options available for your purchase. Plans depend on your purchase and eligibility. You’ll see the rate, payments and any down payment before accepting. See our <a href="/pages/financing#rt-financing-details">financing details</a>.
When will it arrive, and what does delivery include?+
Check the live delivery dates beside Add to Cart. U.S. stock normally dispatches within 48 hours, with weekend dispatch moving to the next business day, followed by an estimated 2–5 business days in transit. Backorders usually take 8–12 weeks. Complimentary insured freight delivery covers the contiguous 48 states and is curbside. Professional cabin assembly is complimentary and scheduled separately. Site preparation, electrical work and moving the delivery packages from the curb to the prepared location are separate.
Can I return it if I change my mind?+
Request a return within 30 days of delivery. Keep the sauna unused, unopened, unassembled and in its original packaging. Approved change-of-mind returns have a 20% fee on the product price paid, plus actual return shipping. We provide the freight quote and total deductions before you approve the return. Damage and defects are handled separately.
Can I cancel before it ships?+
Yes. Contact us with your order number before shipment. Customer-requested cancellations have a 5% fee on the product price paid. This is not added to return charges and does not apply when a full refund is due for shipment delays, defects or our error.
What should I do if it arrives damaged?+
Photograph the packaging and affected parts, note visible damage on the delivery receipt and contact us with your order number. Keep the packaging while we arrange the next step. Confirmed delivery damage is handled separately from change-of-mind returns, without those return fees.
Can I use it if I have a health condition?+
Ask your doctor before using a sauna if you have a medical condition, are pregnant or take medication that affects your response to heat. Follow the operating instructions, stay hydrated and leave if you feel unwell. Avoid alcohol before and during use.