How much space do I need for the Grand cabin?+
The exterior dimensions are approximately 78.7 × 86.6 × 86.6 inches. Allow extra space for the front door, assembly and access to the sides and rear. Plan any overhead cover around the required ventilation and service access rather than fitting it tightly against the cabin.
How should I plan seating for shared sessions?+
Bench seating works best when everyone can sit comfortably with clear legroom and an unobstructed exit. Consider the people who will use it together and whether they prefer sitting upright or stretching out. The outside dimensions do not tell you the usable length of each bench.
What electrical work should I arrange?+
Plan for a 220–240V supply. A regular U.S. 120V outlet is not suitable. Give your electrician the unit’s electrical instructions so the circuit, cable and final connection match the installed equipment. Have outdoor routing and weather protection completed before your first session.
What base does the larger cabin need?+
Choose a firm, level base with enough load capacity for the cabin and its occupants. Support the sauna at the points shown in the installation instructions and keep drainage moving away from it. Elevated decks need a structural check; loose ground is not a finished foundation.
Will it warm up more slowly in winter?+
A colder starting temperature and repeated door openings can increase the time needed to warm the cabin. Start heating with the door closed and allow the temperature to settle before your session. Do not block vents or change the heating equipment to compensate for cold weather.
What is the cabin made from?+
The cabin uses carbonized spruce, with natural grain and color variation between boards. Keep the timber clean and let moisture dry after use. Follow the care instructions for the exterior finish; a product intended for outdoor wood is not automatically suitable for the heated interior.
Does the glass front provide privacy?+
The glazed front gives a view out, but it is not a privacy screen. People may be able to see inside, especially when the cabin lights are on after dark. Consider sightlines from neighboring windows and paths before choosing where the door will face.
Can I place it close to a fence or boundary?+
Leave the installation clearances and enough room to reach the exterior for inspection and maintenance. A tight corner can make drainage, cleaning and future repairs difficult. Check local placement requirements before preparing the base, particularly near boundaries, roof overhangs or combustible structures.
Which accessories should I plan to buy separately?+
Use the included-items section for the package supplied with your order. Seating photos may also show towels, decorations or outdoor furniture that are separate purchases. Base preparation, electrical installation and moving the cabin from the delivery point are separate unless your order specifically includes them. Professional cabin assembly at your prepared location is complimentary.
Is professional assembly included?+
Yes. Professional cabin assembly is complimentary, at no extra charge. We arrange a professional to assemble it at your prepared location and contact you after purchase to coordinate the appointment. Assembly is scheduled separately from freight delivery. Electrical work and site preparation are separate.
How large is the delivery package?+
The packing dimensions are approximately 88.6 × 43.3 × 47.2 inches. Measure access from the unloading point, including gates and tight turns, and arrange appropriate handling for a large freight delivery. Moving it to the final position is separate from standard curbside service.
Can I move it later if I change my garden layout?+
Plan a move around the assembled cabin’s size, weight and connection rather than treating it like patio furniture. Disconnect the power safely and use the handling instructions to determine whether disassembly or lifting equipment is needed. Prepare the new base before moving any part of the sauna.
What outdoor maintenance should I expect?+
Remove damp towels, let the cabin dry and wipe cooled seating as directed. Periodically inspect the exterior finish, roof, glass seals and drainage around the base. Keep vents and access areas clear, and deal with trapped moisture or damage promptly instead of covering it over.
What happens if something stops working?+
Contact us with your order number, a description and photos or a short video. The cabin and heating components have five years of coverage; controls and electrical components have two years, starting on delivery. Optional $499 protection adds two years to each period, giving seven and four years total.
Can I pay in installments?+
Yes. Choose Shop Pay at checkout and select installments to view the options available for your purchase. Plans depend on your purchase and eligibility. You’ll see the rate, payments and any down payment before accepting. See our <a href="/pages/financing#rt-financing-details">financing details</a>.
When will it arrive, and what does delivery include?+
Check the live delivery dates beside Add to Cart. U.S. stock normally dispatches within 48 hours, with weekend dispatch moving to the next business day, followed by an estimated 2–5 business days in transit. Backorders usually take 8–12 weeks. Complimentary insured freight delivery covers the contiguous 48 states and is curbside. Professional cabin assembly is complimentary and scheduled separately. Site preparation, electrical work and moving the delivery packages from the curb to the prepared location are separate.
Can I return it if I change my mind?+
Request a return within 30 days of delivery. Keep the sauna unused, unopened, unassembled and in its original packaging. Approved change-of-mind returns have a 20% fee on the product price paid, plus actual return shipping. We provide the freight quote and total deductions before you approve the return. Damage and defects are handled separately.
Can I cancel before it ships?+
Yes. Contact us with your order number before shipment. Customer-requested cancellations have a 5% fee on the product price paid. This is not added to return charges and does not apply when a full refund is due for shipment delays, defects or our error.
What should I do if it arrives damaged?+
Photograph the packaging and affected parts, note visible damage on the delivery receipt and contact us with your order number. Keep the packaging while we arrange the next step. Confirmed delivery damage is handled separately from change-of-mind returns, without those return fees.
Can I use it if I have a health condition?+
Ask your doctor before using a sauna if you have a medical condition, are pregnant or take medication that affects your response to heat. Follow the operating instructions, stay hydrated and leave if you feel unwell. Avoid alcohol before and during use.