How do I plan around the rectangular footprint?+
The cabin measures approximately 51.2 × 76.0 × 82.7 inches. Mark out the full area, the door swing and the space needed to reach the sides and rear. Check roof overhangs and nearby walls as well; the narrow front does not remove the need for working clearances.
What kind of seating does it have?+
There is a slatted bench across the rear of the cabin for seated use. Keep the central entry and floor area clear and allow comfortable legroom. It is not a lounger, so do not use the exterior length as a substitute for the length of a reclining seat.
Can I plug it into my patio outlet?+
Check the electrical specification before using an existing outlet. A 240V version cannot run from a normal 120V household receptacle. A 120V version still needs the right plug, circuit capacity and outdoor protection. Avoid planning the installation around an extension cord.
Can the cabin sit on pavers?+
Pavers are suitable only when the finished base is stable, level and capable of supporting the cabin and its users without settling. The sauna’s supports need firm contact, not uneven stones. Plan drainage so rainwater does not collect beneath the timber or across the entrance.
How should I prepare it for a cold-weather session?+
Allow extra warm-up time when the cabin starts cold, keep the door closed while heating and use the temperature controls to choose a comfortable setting. Clear any obstruction around the entry and vents. Follow the outdoor operating limits for the unit rather than assuming every winter condition is suitable.
How does infrared warmth feel?+
Infrared heaters warm your body and nearby surfaces directly, so the experience can feel different from sitting in very hot air. Choose a comfortable setting and seating position. Keep towels and other items away from the heaters, and do not pour water on electrical heating surfaces.
What wood is used?+
The cabin uses carbonized spruce. Natural grain and shading are part of its appearance, so boards may vary. Follow the care instructions for exposed exterior wood and keep the interior free of unapproved coatings; those surfaces have different exposure and cleaning needs.
How do I use the controls?+
Use the control panel supplied with the sauna to set up your session. Familiarize yourself with its settings and off control before heating, and follow the operating instructions. Phone control is not included in the features we promise for this model.
What should I expect in the package?+
The main setup is the spruce cabin, glazed front, bench seating and heating equipment. Check the included-items section for the equipment supplied with your order. Outdoor furniture, towels, base construction and electrical installation are separate, even when shown around the sauna in photographs. Professional cabin assembly at your prepared location is complimentary.
Is professional assembly included?+
Yes. Professional cabin assembly is complimentary, at no extra charge. We arrange a professional to assemble it at your prepared location and contact you after purchase to coordinate the appointment. Assembly is scheduled separately from freight delivery. Electrical work and site preparation are separate.
How much room do I need for delivery?+
The package measures approximately 87.8 × 36.6 × 47.2 inches. Check gates, passageways and turns along the route from the unloading point. The finished cabin shape is not the same as its packing shape, so use the package measurements when planning access and handling.
How do I position the glass front?+
Face it toward a view you want to enjoy while seated, with a clear and level approach to the door. Consider neighbors and evening lighting because the glass is not a privacy screen. Keep enough room to open the door fully and reach the surrounding frame for cleaning.
How do I care for the timber and heating area?+
Use a towel on the bench, remove damp items afterwards and let the cabin dry. Clean cooled timber and glass as directed without soaking the wood or spraying the heaters and controls. Inspect the roof, seals and drainage regularly as part of outdoor ownership.
What happens if something stops working?+
Contact us with your order number, a description and photos or a short video. The cabin and heating components have five years of coverage; controls and electrical components have two years, starting on delivery. Optional $499 protection adds two years to each period, giving seven and four years total.
Can I pay in installments?+
Yes. Choose Shop Pay at checkout and select installments to view the options available for your purchase. Plans depend on your purchase and eligibility. You’ll see the rate, payments and any down payment before accepting. See our <a href="/pages/financing#rt-financing-details">financing details</a>.
When will it arrive, and what does delivery include?+
Check the live delivery dates beside Add to Cart. U.S. stock normally dispatches within 48 hours, with weekend dispatch moving to the next business day, followed by an estimated 2–5 business days in transit. Backorders usually take 8–12 weeks. Complimentary insured freight delivery covers the contiguous 48 states and is curbside. Professional cabin assembly is complimentary and scheduled separately. Site preparation, electrical work and moving the delivery packages from the curb to the prepared location are separate.
Can I return it if I change my mind?+
Request a return within 30 days of delivery. Keep the sauna unused, unopened, unassembled and in its original packaging. Approved change-of-mind returns have a 20% fee on the product price paid, plus actual return shipping. We provide the freight quote and total deductions before you approve the return. Damage and defects are handled separately.
Can I cancel before it ships?+
Yes. Contact us with your order number before shipment. Customer-requested cancellations have a 5% fee on the product price paid. This is not added to return charges and does not apply when a full refund is due for shipment delays, defects or our error.
What should I do if it arrives damaged?+
Photograph the packaging and affected parts, note visible damage on the delivery receipt and contact us with your order number. Keep the packaging while we arrange the next step. Confirmed delivery damage is handled separately from change-of-mind returns, without those return fees.
Can I use it if I have a health condition?+
Ask your doctor before using a sauna if you have a medical condition, are pregnant or take medication that affects your response to heat. Follow the operating instructions, stay hydrated and leave if you feel unwell. Avoid alcohol before and during use.